Terms of Service

TrueAgentReady Academy and AgentReady Navigator are provided by Truedell Enterprises LLC ("we", "us"). You contract with Truedell Enterprises LLC for use of this training service. By accessing or continuing to use the service, you agree to these terms. If you do not agree, stop using the service. You must be of legal age and, when acting for an organization, have authority to bind it.

The Academy provides digital training modules, scripts, call guidance, productivity tools and business support resources. Its existing curriculum focuses on Medicare education and insurance-agent workflows, using fictional call practice and reference materials. Purchases license digital educational access, not insurance products, enrollment processing or financial advice. It cannot submit enrollments, change coverage, verify real eligibility or authorize sales. Training certificates are not CMS or carrier credentials. Always verify current official, carrier and agency requirements; practice scores, timelines and generated explanations are not guarantees of compliance or readiness.

Use fictional information in practice. Do not enter real beneficiary health information, Social Security numbers, Medicare identifiers or other sensitive personal information. Temporary application worksheets are not approved systems for real enrollment records.

Keep account credentials confidential and account details accurate. You are responsible for activity under your account. We grant a limited, non-exclusive, non-transferable license to use the service within your purchased plan and authorized role. A subscription licenses access; ownership remains with TrueAgentReady Academy, provided by Truedell Enterprises LLC.

Full training requires an active purchase or an assigned seat under an active agency subscription. An agency has one subscription, and its teams share the purchased seat total. Trainers may manage only their own agency's authorized learners and records. Access begins after confirmed payment; the billing interval, price, seat count and any pass expiration are shown before checkout. Buying an AEP training pass does not change Medicare enrollment periods.

Do not use the service unlawfully; commit fraud; send spam; infringe intellectual property or privacy rights; upload malware; probe, attack or interfere with security; scrape the service without permission; evade access or technical limits; or resell or redistribute protected training materials.

For AI-assisted guidance, do not request illegal content, deceptive deepfakes, hate speech, malware or attempts to bypass safeguards. You are responsible for your prompts, rights to submitted content, verifying outputs and how you use them. AI outputs may be inaccurate and must not replace regulated professional advice or human oversight. Generated guidance never overrides required verification or consent checks.

Truedell Enterprises LLC retains ownership of the service and its software, documentation, training materials and branding, except third-party materials owned by their respective rights holders. Do not copy, reverse engineer or distribute protected materials beyond your authorized license.

You retain any rights you have in your inputs. You grant us a limited license to process content solely to provide the service. Any rights you may have in outputs remain subject to applicable law and third-party rights; we do not guarantee uniqueness or non-infringement. Send rights-holder complaints to Truedell Enterprises LLC at trueagentready@gmail.com. We may remove or restrict content, refuse or filter outputs, and suspend accounts for repeated infringement or other serious violations.

Our order process is conducted by our online reseller Paddle.com. Paddle.com is the Merchant of Record for all our orders. Paddle provides all customer service inquiries and handles returns.

Payment, billing, tax, subscription cancellation and refund mechanics are governed by Paddle's Buyer Terms. Recurring subscriptions renew at the selected monthly or annual interval until canceled. Canceling renewal retains access through the confirmed paid term. Billing-frequency changes take effect at the next renewal, with the effective date and price shown before confirmation.

See our Refund Policy for the refund request process. Full refunds end access funded by that purchase; partial refunds retain access. Open payment disputes suspend the disputed purchase's access, which is restored if the dispute is resolved in your favor. Failed renewals do not extend access beyond the existing paid-through date. Independent entitlements and training history are preserved.

We do not guarantee uninterrupted or error-free performance. We may update the service and correct errors. We may suspend or terminate access for material breach, non-payment, security or fraud risks, or repeated or serious policy violations. These terms do not limit consumer rights or remedies that cannot lawfully be excluded.

See our Privacy Notice for personal data handling. For Academy support, contact Truedell Enterprises LLC at Trueagentready@gmail.com. Contact paddle.net for payment support. We will post updated terms here with a revised effective date and notify account holders of material changes where required by law.